Yamajou Kamaboko Co., Ltd. (hereinafter referred to as “the Company”) handles customers’ personal information in accordance with the following privacy policy.
1. Lawful and Proper Handling
The Company appropriately handles all personal information—including names, addresses, birthdates, email addresses, and other identifiable data (including information that can be easily cross-referenced to identify individuals)—in compliance with Japan’s Act on the Protection of Personal Information and related guidelines.
2. Purpose of Use
Personal information will be used for the following purposes.
In the event of any changes, updates will be published on the following websites:
- Shipping of purchased products
- Sending brochures and order history
- Sending invoices and receipts
- Order confirmation and related communication
- Responding to inquiries and feedback
- Providing information about workshops and other events
- Recruitment and hiring activities
- Responding to messages on social media
- Sending greeting cards and related materials
- Conducting product-related surveys
- Other business activities related to the above
3. Use Beyond the Stated Purpose
The Company will not use personal information for purposes other than those stated without prior consent from the individual, except in cases permitted by law, such as when it is necessary to protect life, body, or property and obtaining consent is difficult.
4. Proper Acquisition
The Company does not obtain personal information through false or improper means.
Personal information is collected appropriately through our website registration forms, official social media channels, direct inquiries via phone or email, or in person at our store.
5. Security Measures
We have established internal regulations for handling personal information, designated responsible personnel, and supervise employees appropriately to prevent data leakage, loss, or damage.
Personal information is protected with passwords and SSL encryption is used on relevant input pages of our website.
In the event of a data breach or similar incident, we will take appropriate action in accordance with Notification No. 1 (2017) issued by the Personal Information Protection Commission of Japan, which outlines response procedures for incidents involving leakage of personal data.
This includes contacting affected individuals and implementing preventive measures.
6. Provision to Third Parties
Personal information will not be provided to third parties without prior consent, except where legally permitted (e.g., protecting life or property, or when necessary for shipping via delivery service providers).
7. Disclosure of Personal Information
Upon request, the Company will promptly disclose personal information it holds to the individual concerned, except where such disclosure would significantly hinder business operations or otherwise violate legal obligations.
8. Correction
If a customer requests correction of their personal information due to inaccuracies, we will promptly investigate and make corrections as necessary, notifying the individual accordingly.
9. Contact
For inquiries or complaints regarding this privacy policy or the handling of personal information, please contact us via phone, fax, or the inquiry form below.
3-15-2 Hamacho, Odawara, Kanagawa 250-0004, Japan
Attn: Atsuko Uemura, General Affairs, Yamajou Kamaboko Co., Ltd.
TEL: +81-465-24-3050
FAX: +81-465-24-3052
Contact Form